Strategic and Crisis Communications
Prepare, respond and recover from cyber incidents with a Strategic Communications team embedded in the largest and most advanced cyber security organisation in New Zealand.
Communicate decisively and with confidence through a cyber crisis
Mitigate risk
In the event of a cyber crisis, organisations will be equipped with the knowledge and capability to successfully mitigate reputational risk.
Respond with clarity
A pre-assigned, well-exercised crisis management team will be aware of their roles during a crisis and have a step-by-step plan to guide decision-making and strategy.
Enhance your capability
Strengthen existing capability by allowing a team of experienced crisis communication professionals to review, refresh and enhance your plans and processes.
Organisations across every sector face a rising tide of cyber threats, from business email compromise to ransomware attacks and data theft extortion. Constantly evolving and growing, these threats can significantly disrupt your organisation’s operations and damage its reputation.
During a cyber incident, strategic, timely and decisive communications to internal and external stakeholders, including media, regulators and the public, become essential to mitigating the impact caused to your organisation.
CyberCX’s Strategic and Crisis Communications team can assist your organisation – from the Board to your customer support team – prepare for, respond to and recover from cyber incidents effectively and with confidence.
Strategic and Crisis Communications services
Crisis communications
Our dedicated team can support you with the reputational, media, and stakeholder pressures that often arise during technology and cyber incidents.
Board and executive education
Helping an organisation’s most senior leaders make informed decisions, build muscle memory, and strengthen their decision‑making to successfully manage a cyber incident.
Crisis communications plans
We refine your existing plans or build tailored, fit‑for‑purpose communications to strengthen how your organisation communicates and makes decisions.
Stakeholder strategy and mapping
Mapping your complex internal and external stakeholder universe is essential to mitigating the impact caused by rising cyber threats.
Cyber playbooks
Easy-to-use guides to use for different moments of a particular type of cyber incident, complete with templated messaging.
Media training
Former journalists and producers helping your spokespeople communicate with confidence during a cyber incident.
What makes us different
Our crisis and strategic communications team is comprised of experienced communications experts who work in collaboration with technical cyber security practitioners to help customers successfully navigate the most challenging and complex cyber incidents.
- Being embedded within, and leveraging the technical expertise of, the region’s largest and leading cyber security services provider at CyberCX.
- An audience-led approach to strategy and communications, with a deep understanding of the complex ecosystem of stakeholders at play, and how to meet them where they are; and
- A hard-won understanding of risk-based decision making which allows for the competing needs of reputational, technical, legal, and other streams.
Ready to get started?
Find out how Cyber Strategic Communications can help your organisation prepare, respond and recover from cyber incidents
Trusted cyber security partner to leading New Zealand organisations.
“As cyber threats continue to evolve and our reliance on technology continues to grow, the nature of what a crisis looks like and how it will affect your organisation is changing. It has never been more important to have a strong, strategic crisis communications plan in place.”
Alastair MacGibbon, Chief Strategy Officer, CyberCX
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“Whether it be the pandemic, industrial disputes, weather events, political uncertainty or regulatory action, it’s a rare team that hasn’t dealt with significant issues management. But cyber and technology crises are different – and playbooks and plans for other kinds of crisis are often not fit for purpose.”
Megan Lane, Executive Director Strategic and Crisis Communications, CyberCX
Ready to get started?
Find out how Cyber Strategic Communications can help your organisation prepare, respond and recover from cyber incidents
New Zealand’s trusted
cyber security and cloud partner
Expertise at scale
More than 1,400 cyber security and cloud professionals delivering solutions to our customers.
Eyes on glass 24/7
Continuous monitoring of your network across our 9 advanced security operations centres globally.
Help when you need it
The region’s largest team of incident responders handle over 250 cyber breaches per year.
Assessing your needs
Industry-leading experts conduct more than 500 baseline security assessments per year.
Providing credible assurance
Our exceptional team of ethical hackers conducts over 3,000 penetration tests per year.
Training the next generation
The CyberCX Academy is training 500 cyber professionals over the next three years.
Cyber Security Services
End-to-end services covering every challenge throughout your cyber security and transformation journey
